This is the second part of an article that is the basis of my presentation for WCDM 2013. [The first part was ‘What’s wrong with contingency planning?] They expand on thoughts I expressed in “Linking emergency- & business continuity management in resilience” in 2008, “Is the BCM profession a dead-end?” in 2010, “BCI-DRJ alliance: this is ‘thought leadership?’” in 2011 and in “Why traditional approaches aren’t working”, my presentation to the Australian National Security College in 2012.

I haven’t tried to develop a list of skills that resilience professionals ought to have, but I know the ones we have now aren’t enough. I’m happy to look for your comments on the WCDM blog; I’ll be ready to defend myself in June in Toronto.

Here’s Why I attend WCDM; I hope you will, too.

In 2012 the Australian Commonwealth Attorney General’s Department commissioned a report, CEO Perspectives on Organisational Resilience, as part of its Critical Infrastructure Resilience Strategy. To prepare that report, WCDM presenter Dr. Robert Kay and Dr. Chris Goldspink of InceptLabs conducted face-to-face interviews with fifty (50) CEOs of large Australian enterprises, the kinds of companies that could be expected to have some understanding organizational resilience.  Read more... (4723 words, 1 image, estimated 18:54 mins reading time)

Author’s note: This is the first part of a longer article that will become my presentation of the same title for WCDM 2013. It incorporates thoughts expressed in my articles “Is the BCM profession a dead-end?” in 2010, “BCI-DRJ alliance: this is ‘thought leadership?’” in 2011 and in “Why traditional approaches aren’t working”, my 2012 presentation to the Australian National Security College.

It is not yet fully developed, months before WCDM. In particular, I’m wondering if my analysis really does or not apply to both emergency management (EM) in the public sector and business continuity management (BCM) in the private sector. Your comments will help me refine my thinking. I’m happy to engage in a dialogue here or on the WCDM blog; I’ll be ready to defend myself in June in Toronto. Be sure to bring an ample supply of rotten tomatoes to my presentation…

Here’s Why I attend WCDM; I hope you will, too. This article is also available on the WCDM blog.

What’s wrong with contingency planning?

If your CEO asked you – a private-sector business continuity manager (BCM) – to list the major, long-term risks to your company, what risks would be on your list?

Or if an elected official asked you as a public-sector emergency manager (EM) to list the major long-term risks to your community, what risks would be on that list?  Read more... (2267 words, 0 images, estimated 9:04 mins reading time)

A human resources manager in Singapore told me during an exercise she planned to notify next-of-kin of  injured or deceased employees by text message (SMS). I was stunned. If there were a worse way to receive sensitive, painful information, I can’t imagine what it could be.

The rules for ‘breaking bad news’ are:
1. in person: never by phone, email or text
2. in time: anxious relatives want news – good or bad – as quickly as possible
3. in pairs whenever possible: a man and a woman are the best combination
4. in plain language: the facts, frankly and clearly
5. with compassion: as you would want your doctor would tell you.

Here is a page of tips for breaking bad news from Counsellor Suzanne Anderson MSW at SACAC in Singapore. You can learn more about death notification and practice doing it in Suzanne’s Crisis Communications & Crisis Intervention course in March 2013 in Singapore.

Resilient Business NZ is one of many Sisyphean efforts to engage small businesses in contingency planning. A project by Welfare & Recovery Manager Jane Lodge of the Auckland (NZ) Council, Resilient Business NZ has simple menus, engaging photographs and international-standard BCM advice. But its initial self-evaluation questions include, ‘Does your business understand the Maximum Tolerable Period of Disruption?’ Gee, I hardly understand MTPD myself…

Memories of two destructive earthquakes in New Zealand in the last two years may be enough to motivate owners of grocery stores, dry cleaners and coffee shops to prepare for disasters, but I doubt it. I hope Resilient Business NZ results in a measurable increase in preparation, because it’s a good idea, but it is basically another entreaty – like Canada’s B-Ready Now and the Singapore Business Federation’s National BCM Programme for SMEs – to small business owners to spend time and money they don’t have. A business owner isn’t looking for ways to spend money; she is looking for ways to make money (and aren’t we all?).

Small business BCM challenges the paradox of preparation: there is no return-on-investment in preparedness unless asteroids hit the planet or some other Extraordinarily Unlikely Event occurs. Resilient Business NZ tells business what they should do, but people don’t always do what they should do, or what their well-intentioned governments exhort them to do. They shouldn’t smoke, drink or eat supersized French fries, but they do anyway.  Read more... (1159 words, 1 image, estimated 4:38 mins reading time)

A one-day exploration of ways to turn risks in the next ten years into opportunities. (Get it? 2012 + 10 = 2022) Forbes Kay Parsons Charrette (FKPC) is an accelerated planning workshop focused specifically on how to get a return on your investment in organizational and community resilience planning.

The FKPC 2022 is an innovative approach to resilience organized by Nathaniel Forbes (Singapore), Robert Kay (Australia) and David Parsons (Australia). As far as we know, no one’s ever organized a charrette on resilience risks and opportunities before. What’s a charrette? It is “an intense period of design activity…organizing thoughts from experts and users in a structured medium that is unrestricted and conducive to creativity and the development of myriad scenarios:’ From Wikipedia http://en.wikipedia.org/wiki/Charrette

FKPC 2022 will be held on Sunday, 24 June 2012, at the Ontario Bar Association in downtown Toronto, Canada. Admission to FKPC 2022 is CAD $395.00, including lunch. Participation is limited to seventy-five (75) people selected from the public, private and non-governmental sectors.

Sunday, 24 June is the Sunday before the World Conference on Disaster Management (WCDM).  Read more... (589 words, 2 images, estimated 2:21 mins reading time)

A one-day workshop about turning risks into opportunities
with the theme “understanding future sources of human-induced disasters”
led by Nathaniel Forbes, Robert Kay and David Parsons

The Forbes Kay Parsons Charrette 2022 (FKPC) is a one-day exploration of ways to turn the risks of the next ten years into opportunities. (Get it? 2012 + 10 = 2022) FKPC  is an accelerated planning workshop focused specifically on how to get a return on your investment in organizational and community resilience planning.

The Forbes Kay Parsons Charrette 2022 is an innovative approach to resilience organized by Nathaniel Forbes (Singapore), Robert Kay (Australia) and David Parsons (Australia). As far as we know, no one’s ever organized a charrette on resilience risks and opportunities before.

What’s a charrette? It is “an intense period of design activity… organizing thoughts from experts and users in a structured medium that is unrestricted and conducive to creativity and the development of myriad scenarios.” From Wikipedia http://en.wikipedia.org/wiki/Charrette

FKPC 2022 will be held on Sunday, 24 June 2012, at the Ontario Bar Association in downtown Toronto, Canada. Admission to FKPC 2022 is CAD $395.00, including lunch.  Participation is limited to seventy-five (75) people selected from the public, private and non-governmental sectors.

Sunday, 24 June is the Sunday before the World Conference on Disaster Management (WCDM).  Read more... (646 words, 1 image, estimated 2:35 mins reading time)

‘Because every year, I meet twenty people I should know.’ – David Parsons

In evaluating any conference, I think there are just three questions to ask:

• Did you learn something new?
• Did you meet someone new?
• Afterward, will you do something new?

For the World Conference on Disaster Management (WCDM), my answer to all three questions has been ‘yes’ – or ‘Yes!’ – every year since 2005. I always get new insights, often from the same smart people who attend year after year. I always bring back a fistful of name cards from new people I’ve met – public sector emergency managers (EMs), private sector business continuity managers (BCMs), crisis managers (CMs), risk managers (RMs), disaster relief (DR) professionals. And I always lug home my well-travelled leather bag stuffed with new scribbles, new strategies and new quotes to try out immediately.

Those are the KPI’s of a worthwhile conference, in my opinion. And for a guy who lives on the sweltering equator, Toronto weather in June is wonderful.

Some unofficial WCDM history

At its peak five years ago, WCDM drew 1,800 people to the Metro Toronto Convention Centre (MTCC) for three (3) days. It seemed to be the only truly “international” resilience conference in the world; flags from 20+ countries accurately represented the origins of the attendees. Its organizer, the Canadian Center for Emergency Preparedness (CCEP), was able to operate for a full year on its revenue from WCDM.  Read more... (3176 words, 0 images, estimated 12:42 mins reading time)

Everybody’s other favourite pastime: comparing salaries! The deadline is 31 December 2011 for recruiter BC Management’s Asia BCM compensation study. Click here to complete the survey. Results for 2010: 27% of BCM people in Asia get SGD 50K or less per year, 23% get up to SGD 100K and another 23% get up  to SGD150K. 75% of the SGD 50K or less were in India. View the chart for Asia Pacific. Hey, you do this for love, not money, right? When you complete the Asia BCM compensation study, you get a free copy. Pass it on to your HR department.

So this is what passes for thought leadership in business continuity management (BCM) these days.

The Business Continuity Institute (BCI), a U.K. professional association with global ambitions and under-exploited footholds in the growth markets of Asia, Middle East and South America, goes looking for a partner in North America. After thoughtful deliberation about the future of BCM in the 21^st century, and with all the time in the world to make a choice, they select…the Disaster Recovery Journal (DRJ), a 24-year old, American, family-owned magazine publisher and conference producer that must be the only BCM business in the world still calling it “disaster recovery,” the most-resented term in BCM profession.

BCI’s announcement says the alliance “aims to align thought leadership between [the] two organizations,” while DRJ’s press release says the alliance will “broaden and deepen discussions in…business continuity and related professions.”

That “thought leadership” bit caught my eye. When I first skimmed the headline, I mistakenly thought the BCI and the American professional association formerly-known-as the Disaster Recovery Institute International – DRII – had finally decided to stop pissing on each other’s shoes. Now, that would be news.  Read more... (2676 words, 2 images, estimated 10:42 mins reading time)

1. In 2010, 80% of the students who had Nathaniel as their instructor passed the exam on their first try. To help you pass, too, Nathaniel offers a ‘No One Left Behind’ Guarantee.  Watch the video to hear his guarantee.
2. Nathaniel packs the course with photos and case studies from his 15 years of BCM experience in Asia. You get ‘real world’ examples and sample documents you can use right away, plus the BCI’s universally-recognized theory that helps you pass the exam.
3. Nathaniel teaches the course in only three (3) days instead of the usual five (5) days, saving you time and money.
4. No other BCM certificate has the global stature and recognition of The BCI’s ABCI/CBCI/MBCI/FBCI certification hierarchy. Read what Nathaniel has written about ‘sub-prime’ BCM certifications.
5. You get Nathaniel as your instructor, an American with 15 years of on-the-ground BCM experience in Asia, not an inexperienced substitute teacher. Read some of the testimonials from his past students about Nathaniel.

It’s easy to register. Contact Chris Tan at chris.tan@calamity.com.sg, send an SMS text message to +65 9688-5000, or call +65 6324-3091 during business hours in Singapore.

Plus 5 MORE good reasons to take this course in Singapore, Tropical Paradise of Southeast Asia!  Read more... (410 words, 2 images, estimated 1:38 mins reading time)